Our Mission

Insight Clinical was founded on two core principles – insight and quality. We are a team of highly qualified professionals passionate about what we do – providing expertise and exceptional service to support the unique needs of small biotech.

Meet the Insight Clinical Team

Lucy Spencer

Founder & President

Lucy Spencer is a senior-level clinical data management professional with over 18 years of Clinical Data Management experience and successful oversight of 50+ studies. Her expertise is in process development and improvement, EDC onboarding, GCDMP, CDASH, and mentorship and training of Data Management professionals of all levels. She possesses a wide depth and breadth of knowledge of Database Management systems, study phases and design, and good clinical practices. Her goal and the motivation for founding Insight Clinical is to make a significant impact through meaningful collaboration, innovation, and underlying dedication to exceptional service and quality.

Vincent Madrid is an IT professional with over 25 years of experience in technical and operational environments. Proven track record of delivering on major projects, and building operational teams within local, outsourced, and global environments. ITIL certification.

IT audit specialist, successfully supporting 100+ client audits, 15+ vendor audits (including Medidata Rave®, DATATRAK ONE™, OmniComm TrialMaster™, iDataFax®, ARX CoSign, etc.), 2 FDA audits, and 1 MHRA audit. Expertise in development and execution of computer system and software validation.

Vincent Madrid

Vice President

Carol Coppock

Data Management Consultant

Carol Coppock is a senior-level Data Management Consultant with over 13 years of experience in the industry. She received her BA from California State University San Marcos and completed the Clinical Trials Design and Management Certificate program at UCSD Extension. Her extensive experience in various EDC systems, particularly Medidata Rave, makes her a subject matter expert in EDC. From designing complex CRFs in dynamic databases to efficient database closes, Carol easily tackles all data management tasks in between with a signature “can-do” attitude.

Deb Neff is a senior-level Clinical Data Management Consultant with over 25 years of experience.  Throughout her career, she has served as an integral part of big pharma, biotech’s, CRO’s and start-up organizations, building out Clinical Data Management teams and services.   Her extensive experience spans across Clinical Data Management, Drug Safety, Business Development and Sales. She has a compassionate, consultative approach to supporting clients, is quality driven and is dedicated to providing top-notch deliverables.


Deb Neff

Vice President, Business Operations
Data Management Consultant


Karen Haye

Data Management Consultant

Karen Haye is a senior-level Clinical Data Management Consultant with over 30 years of data management experience. In addition, she has over 5 years experience in MedDRA and WHODrug medical coding. Her extensive experience also includes CRF development, database building, SQL edit check programming, and all aspects of data cleaning, query writing and resolution. She is a team player with a strong work ethic who prides herself in building strong, supportive relationships and can always be relied upon to provide the highest quality work product.

Tiffany Billingsley has 7 years’ experience in Clinical Data Management, gaining industry experience in a CRO environment and growing her career as a consultant. She has extensive knowledge in Phase II-IV studies working in several therapeutic areas to include Oncology, Medical Devices, and Neurology.  Receiving her Master’s degree in Public Administration, she has a program management background managing education programs for the University of Maryland, University College in Europe and the Middle East. With a strong skill set in customer service and intergovernmental relations she supported the mission of the Department of Defense in providing educational opportunities to the American communities and their constituents abroad.


Tiffany Billingsley

Data Management Consultant